General terms and conditions
General Terms and Conditions Trenz Supplies Last updated: July 18, 2025
Welcome to Trenz Supplies. These terms and conditions apply to all purchases, agreements, and interactions through our webshop www.trenzsupplies.nl . By placing an order or using our services, you agree to these terms.
Company details Trenz Supplies
Email: info@trenzsupplies.nl
Chamber of Commerce number: 97407712
VAT number: NL868038489B01
Applicability These terms and conditions apply to every offer from Trenz Supplies and to every distance contract concluded between you and Trenz Supplies. Deviations from these terms and conditions are only valid if expressly agreed upon in writing.
Offer and Agreement: The offer on our website is non-binding and subject to change. An agreement is concluded once you place an order and we confirm it by email.
Prices and Payment: All prices on our website are in euros and include VAT, unless otherwise stated. Any shipping costs are listed separately. You can pay securely using iDEAL, credit card, or other payment options offered through our webshop. Payment must be made in full before we ship your order.
Delivery and Shipping Costs: We ship orders within the stated processing time. Delivery times may vary depending on the destination. Deliveries are made to the address you provide. Shipping costs and times are clearly stated during the checkout process.
Right of Withdrawal / Returns Policy: As a consumer, you have the right to cancel your order within 14 days of receipt without giving any reason. After cancellation, you have another 14 days to return the product. You are responsible for the return shipping costs. Products must be returned unused and in their original packaging. Personalized or hygiene products cannot be returned. For returns, always contact us first at info@trenzsupplies.nl .
Warranty and Complaints : Our products are covered by the statutory warranty. If a product is defective or does not comply with the agreement, you can submit a complaint within two months of discovering the defect. We will then replace or repair the product, or offer a suitable solution.
Liability: Trenz Supplies is not liable for indirect or consequential damages, such as loss of data or profit. Our liability is limited to the amount of the order.
Force Majeure We are not liable for any delay or failure in the performance of the agreement if this is due to force majeure. Force majeure includes, but is not limited to, disruptions to the internet, electricity, email, or suppliers.
Intellectual Property All content on our website, such as texts, photos and logos, are the property of Trenz Supplies or its suppliers and may not be used without written permission.
Privacy We value your privacy. Our Privacy Statement explains how we handle your personal data.
Disputes and Applicable Law : These terms and conditions are governed exclusively by Dutch law. Disputes will preferably be resolved amicably. If this is not possible, disputes will be submitted to the competent court in the Netherlands.